Diaper Service Manual
In using Diaper Stork's diaper service, you are agreeing to the terms described in this document, including the rental agreement and instructions for diaper care. The following terms are effective June 1st, 2018.
Your monthly diaper service subscription includes the rental of a diaper pail, diaper pail liners, cloth diapers, diaper covers, and wipes. These items remain the property of Diaper Stork and are provided on a rental basis. If you choose to cancel your service, your account is subject to the following charges for items not returned to us: $20/diaper pail, $10/pail liner, $2/diaper, $12/ diaper cover and $0.25/wipe.
Please have your diapers in your pickup location by 8:00 a.m. on your weekly delivery day. Due to potential theft or animals, please do not leave your diapers out the night before.
We'll send an email each week on the evening before your delivery day to remind you to put out your diapers. If you happen to forget, we will leave you clean diapers and plan on a normal pickup the following week unless we hear from you.
Making changes to your service
To change your diaper size, diaper amount or add cloth wipes, you can either send an email directly to firstname.lastname@example.org or log into your account on our website and fill out the Diaper Service Change form. Change requests must be received by 2 p.m. on the business day prior to your delivery day.
Your first month of service is non-refundable (you may transfer to a friend or pause for a later date). We will deliver your initial set of diapers 1 to 2 weeks before your due date. Your first month of service starts on your first pick-up or one month after your due date if your service has not yet been activated. Your payment method will be charged automatically on a monthly recurring basis starting on the 1st of each month. Depending on when you activate your service your first billing cycle will be pro-rated for the remaining weeks in the month. (For example, if you activated service on 4/10 your initial purchase is for service from 4/10 to 5/9. On 5/1 you will be charged for service from 5/10 to 5/31.)
Phase 1: 0-6 months
While your baby is being exclusively breast-fed or formula-fed, simply toss the dirty diaper into the lined diaper pail. No rinsing is needed. Please do not use the diapers as burp clothes, milk tends to create mold very quickly. Eek!
Phase 2: 6+ months
Once baby starts eating solid foods, please plunk the pasty and/or solid poop into the toilet. We can include flushable, biodegradable diaper liners in your deliveries if it makes this process easier for you (send us an email to request diaper liners).
Diaper rash cream
The great news is that although many babies suffer from diaper rash from time to time, you will generally see fewer and less severe outbreaks when you cloth diaper your baby! In the event that your baby does have an outbreak or if you prefer to use a daily diaper balm, please do not use a cream that contains cod liver oil or petrolatum, as these can cause residue buildup over time, staining the diapers and reducing their absorption. Your account is subject to $2/diaper for damaged diapers.
See our FAQ for a list of safe and unsafe rash creams.
How to fold our diapers
The FAQs page of our website has two of our favorite videos demonstrating the various folding techniques for prefold diapers. The best fold for your little one will depend on your baby's gender, size, and chunkiness.
Vacation/temporary service holds
To suspend service on a temporary basis for vacation, please log into your account and fill out our Temporary Suspension Form . Your account will be reimbursed for any weeks you do not use service (no pick-up or delivery) less a $5 processing/rental fee. You must notify us by 9 a.m. on the day prior to your delivery day. You will see the reimbursement as a credit to your next billing. If you will be suspending service for more than one week, we ask that you do not leave dirty diapers in your bin for longer than two weeks, please plan accordingly and contact us if you have a special circumstance.
Laundering of additional items
We are happy to launder anything we find stowed away in your diaper pail liner for a price of $2 each. The charge for these items will be added to your next billing. Diaper Stork is not responsible for lost or damaged articles. We do our best to return found items to their rightful owner, but this is not always possible - if you are missing something in particular that you believe may have found its way to us, please email us.
Every 4th delivery, we will include a citrus-scented deodorizing disk. To use, unwrap and place into the slot at the back of your diaper pail lid (you have to actually take the lid off and turn it upside down to see it). Please let us know if you do not want to receive deodorizing disks.
Please provide 1 week notice for cancellation. If you cancel prior to the end of your billing cycle, your account will be reimbursed for the weeks that you do not use less a $5 processing fee. Your first month(s) of service paid up front via the website is non-refundable. Fill out the cancellation form.