You will receive a coupon credit to our online shop on the 5th of the month following your suspension date(s). Review the suspension guidelines below to be eligible for the credit.

• Suspension credit is only applied when there is no pick up and no delivery.
• Suspension form must be submitted by 12 PM on the business day prior to your delivery day.
• Dirty diapers should not sit around for more than 1 week due to staining, please plan accordingly and contact us if you have a special circumstance. You have the option to wash diapers at home or on vacation (see diaper care instructions).
  
• The coupon code can be used for retail purchases only.
• How is the credit calculated?
  
• For suspensions longer than 4 weeks, we will pick up the diapers and re-deliver them when you are ready to resume service. You will not be billed for the weeks that service is paused (pick up and redelivery count as service weeks).