Diaper Service Manual

In using Diaper Stork's diaper service, you are agreeing to the terms described in this document, including the rental agreement and instructions for diaper care.

Rental Agreement

Your monthly diaper service subscription includes the rental of a diaper pail, diaper pail liners, and cloth diapers and wipes. These items remain the property of Diaper Stork and are provided on a rental basis. If you choose to cancel your service, your account is subject to the following charges for items not returned to us: $20/diaper pail, $10/pail liner, $2/diaper, and $0.25/wipe.

Deliveries

Please have your diapers in your pickup location by 9 a.m. on your weekly delivery day.

We'll send an email each week on the evening before your delivery day to remind you to put out your diapers. If you happen to forget, we will leave your clean diapers behind and plan on a normal pickup the following week unless we hear from you regarding an interim pickup.

Making changes to your service

To change the diaper size you receive or to add cloth wipes service, you can either send an email directly to service@diaperstork.com or log into your account on our website and fill out the Diaper Service Change form. Change requests must be received by 2 p.m. on the business day prior to your delivery day in order to be incorporated into the current week's delivery. 

Billing

We will deliver your initial set of diapers 1 to 2 weeks before your due date. Your payment method will be charged automatically on a monthly recurring basis beginning one month from your first pickup of dirties or one month from your due date if you have not yet activated service.

Diaper care

Phase 1: 0-6 months

While your baby is being exclusively breast- or formula-fed, simply toss the dirty diaper into the lined diaper pail. No rinsing is needed.


Phase 2: 6+ months

Once Baby starts eating solid foods, please plunk the pasty and/or solid poop into the toilet. We can include flushable, biodegradable diaper liners in your deliveries if it makes this process easier for you (send us an email to request them).

Diaper rash cream

The great news is that although many babies suffer from diaper rash from time to time, you will generally see fewer and less severe outbreaks when you cloth diaper your baby!

In the event that your baby does have an outbreak or if you prefer to use a daily diaper balm, please do not use a cream that contains cod liver oil or petroleum jelly, as these can cause residue buildup over time, staining the diapers and reducing their absorption.

How to fold our diapers

The FAQs page of our website has two of our favorite videos demonstrating the various folding techniques for prefold diapers. The best fold for your little one will depend on your baby's gender, size, and chunkiness.

Vacation/temporary service holds

To suspend service on a temporary basis for vacation, please log into your account and fill out our Temporary Suspension form. Your account will not be charged for any weeks you do not use service, provided you notify us.

Laundering of additional items

We are happy to launder anything we find stowed away in your diaper pail liner for a price of $2 each. The charge for these items will be added to your next recurring billing.

Diaper Stork is not responsible for lost or damaged articles. We do our best to return found items to their rightful owner, but this is not always possible - if you are missing something in particular that you believe may have found its way to us, please email us.

Deodorizing disks

Every 4th delivery, we will include a citrus-scented deodorizing disk. To use, unwrap and place into the slot at the back of your diaper pail's lid (you have to actually take the lid off and turn it upside down to see it). Please let us know if you do not want to receive deodorizing disks.