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billing faqs invoicing
Recurring billing schedule is every 4 weeks on Monday which covers service for the 4 week period beginning on the Invoice Date. Your invoice may change month to month due to suspensions, laundry of personal items, or pro-rated service changes. We use Xero accounting to generate your invoice. You will receive a copy of your itemized invoice from
[email protected] to the email address on file. Check your junk mail if you don't see these emails. If you would like to add or change the email for invoicing, email us. Billing schedule*:
1st recurring invoiceYour first 4 weeks of service are non-refundable (though you may transfer unused weeks of service to a friend or pause to use at a later date). We will deliver your initial set of diapers 1 to 2 weeks before your due date. Your service is activated on your first pick-up date. Recurring billing is every 4 weeks on a Monday which covers service for the 4 week period beginning on the Invoice Date. Depending on when you activate your service your first invoice will be pro-rated for the remaining weeks in the billing period. (For example, if your first pick up is on 4/11 your initial purchase is for service on 4/11, 4/18, 4/25, 5/2. On 5/1 you will be charged for 75% of service for the remaining 3 weeks in the billing period). You have 4 weeks from your due date to activate service, each week after will incur a 7% of monthly service rental fee. On your first invoice, we will ask you to set up an ACH Debit payment method for your recurring charges, you also have the option to set-up a credit card with auto-pay for a 2% fee.payment method options
When purchasing initial service through our website, you will be asked to set up a credit card on file to be used for recurring payments as a back up. On your first invoice, we will ask you to set up an ACH debit for your recurring payment to help us lower costs associated with credit card fees. We have outlined the different systems below: ACH Debit Payment We use Gocardless for our ACH debit billing (direct bank account payment). This was implemented in 2019 to reduce the fees associated with credit cards for recurring payments. While we do encourage customers to sign up, it is optional. If this is your payment method, you will receive an email from [email protected] two days before payment is drafted from your account (check your junk mail). The charge will show up on your bank statement as "Gocardless- Delivery ST - XXXX" or something like "GC<>DELIVERY ST ...." To change your ACH debit account, email us directly.
Failed payments are subject to a $4 fee.
The credit card associated with your account on our website will be used for recurring credit card payments as back up only. On your first recurring invoice, you will be asked to set-up a new payment method. Credit card payments are subject to a 2% processing fee. ACH Debit payments have no fee. Please make sure you select the box "set-up autopay" at the bottom of the screen when you enter your card details.
Gift Certificates Gift certificate balance will be automatically applied to your invoice before your payment method is charged. Please ensure you apply gift certificates to your account. Gift certificates that are activated after the Invoice Date will be applied not the next invoice. By default, mid period service decreases will be applied on the next invoice. Credit will be applied by exception only. Service increases will be added to the next invoice for the number of weeks used in the prior billing period. suspension creditIf you have 100% cloth service, you will receive store credit for each suspended week (no pick up, no delivery), if you communicate your suspension by 12PM the business day prior. You have the option to receive disposable diapers or store credit. Combo and compostable only customers will not have an option for store credit. what is delivery stork LLC?
This is the legal entity that owns the brand and business Diaper Stork. For all intense purposes, it is the same but you will see Delivery Stork LLC on legal documents including payment and invoice emails.
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